Good Morning.
We are a business in the UK and we have a corporate account where we have a created a new user who will be logging in from outside of the UK in an overseas office.
When first logging into the account we are advised the device needs to be trusted, and a device authorisation email is to be sent to the new users email address, but the email is never received.
We receive device authorisation emails for the other others, just not this one.
So far I have whitelisted the email address from which the emails usually come from (SignIn-noreply@teamviewer.com), and have also checked which IP addresses emails from Teamviewer should come from and also whitelisted them. We are still not receiving any emails.
I can see from historical articles that two factor authentication can resolve this, but I would like to steer away from that at the moment - plus our other company accounts seem to receive device authorisation emails fine, so why is this one causing issues?
Any help would be great.
Thank you.
