Account shown PaidLicense although have add to Corporate Account

Izzulamir

I as last administrator have add the following account to my company but there is this error when the user want to use the mobile support feature which our account have purchase.

Please advice on the issue on why it does not show Corporate license while others on the same account have got that level when being include in the company account

JeanK

Hi @Izzulamir,

It could be that a different/legacy license is running on your account.

I recommend contacting our customer support and letting them check your account.

There is most likely a technical reason why you are seeing this message.

You can open a ticket via this link.

Let me know if you have any questions! I'll be happy to help you further.

/JeanK