free license to paid

we bought the license a month ago

I still get the message that the account is free when I log in ?

I tried TeamViewer Chat but it's horrible how it works, human chat was never available.

mail contact does not exist

Can anyone help me

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Welcome to the TeamViewer Community! 🌍

There can be two different possibilities why your account appears as free:

Your license has not been activated: in that case, please retrieve the activation email and choose your license in our License Activation Guides - Overview
Your license has been activated on another TeamViewer account: if this is the case, kindly check internally on which account your license could have been activated

If you need further assistance, don't hesitate to come back to us!

Have a beautiful day,

Jen

1 - response after activation

Your subscription has already been activated. To resolve this issue, please contact us

2-???

Your license has been activated on another TeamViewer account: if this is the case, kindly check internally on which account your license could have been activated

we have only one account with one login ... I don't know what else to check, on

TeamViewer Customer Portal

and

teamViewer account

we use the same login (mail, password)

Welcome to the TeamViewer Community! 🌍

There can be two different possibilities why your account appears as free:

Your license has not been activated: in that case, please retrieve the activation email and choose your license in our License Activation Guides - Overview
Your license has been activated on another TeamViewer account: if this is the case, kindly check internally on which account your license could have been activated

If you need further assistance, don't hesitate to come back to us!

Have a beautiful day,

Jen

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