Im under my company users which has a tensor license but my account shows free license?

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AntonioAr
AntonioAr Posts: 2 ✭✭
edited July 2023 in TeamViewer Tensor

My teamviwer account is already link to the company management users which has a tensor license but when i log in still shows free license, you know what can I do?

Best Answer

  • JeanK
    JeanK Posts: 6,989 Community Manager 🌍
    Answer ✓
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    Thank you - the version shouldn't be the problem then.

    In my opinion, it's a licensing issue. Our customer support team is the one who can help here.

    You can submit a ticket here. I hope the issue will be fixed soon!

    /JeanK

    Community Manager

Answers

  • JeanK
    JeanK Posts: 6,989 Community Manager 🌍
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    Hi @AntonioAr,

    Thanks for asking your question here!

    Could you please check which version you are using?

    You can check this via About TeamViewer by right-clicking on the TeamViewer icon in the Windows tray.

    image.png

    /JeanK

    Community Manager

  • AntonioAr
    AntonioAr Posts: 2 ✭✭
    edited July 2023
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    Hello Jean,

    This is the version:

    image.png


  • JeanK
    JeanK Posts: 6,989 Community Manager 🌍
    Answer ✓
    Options

    Thank you - the version shouldn't be the problem then.

    In my opinion, it's a licensing issue. Our customer support team is the one who can help here.

    You can submit a ticket here. I hope the issue will be fixed soon!

    /JeanK

    Community Manager

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