Cancel subscription, no activation email

bmstinson Posts: 1
edited July 2023 in Licensing

I have yet to receive the license activation email after several days, despite the promise of instant access at the time of payment. I would like to cancel my subscription, but cannot submit a ticket because I never received the activation email. Need options before I dispute the credit card charge.


  • .Carol.fg.
    .Carol.fg. Posts: 1,116 Moderator

    @bmstinson ,

    Thanks for reaching out to our Community, and we're sorry to hear you're having difficulties receiving the activation email.

    For cases like this, it's necessary to contact our support team by phone.

    👉 The local phone numbers you can find here.

    Please let us know how it goes, and if you need any further help.

    Best, Carol

    Portuguese Community Moderator