License is not showing in my account

HungLeO1 · 2023-07-18T07:36:44+00:00

There was an error rendering this rich post.

My paid account couldn't login any support portal or community of Teamviewer, and it's showing that my account is a "Free plan". I have to create another account (this one) to post my here. Can anyone of Teamviewer support team contact me?

Find more posts tagged with

Accepted answers

All comments

AlenaC

Hi @HungLeO1 ,

thanks for your post and welcome to our Community 😊

Could you please give us more information in order to assist with proper information? What license do you have?

Best, Alena

HungLeO1

Hi Alena,

I purchased Teamviewer subscription, the invoice said "TeamViewer Business 1 PAC License [removed per Community Guidelines]

AlenaC

Thanks for your answer.

Please check, if you have followed all steps described in this article:

👉️Activate your Business license

Does your account appear now as licensed?

Best,

Alena

HungLeO1

Hi Alena,

I don't see the email to activate license. I checked spam box too. Can you help?

HungLeO1

Is there anyone having the same issue? Pay for Teamviewer renewal but it's never shown up in your account and keep recurring payment without any official support channel?