How to activate old version Teamviewer license.

gunaone
gunaone Posts: 2 ✭✭

Hi, I have an old version of teamviewer license (teamviewer 9)

recently, my old harddrive crashed, and I need to activate my license key in a new drive.

The process of activation was succeed as shown below.

But, I still cannot use my Teamviewer, because in About form, it said "License Unknown Type, update recommended", so I tried to update for newer version. But it failed with error an "error occurred..." warning.



any suggestion where did I get wrong?

Best Answer

  • gunaone
    gunaone Posts: 2 ✭✭
    Answer ✓

    hi my problem solved, it seem like because version 9 is not supported anymore :D , after I install version 10, activated the license and update it to 15.

Answers

  • gunaone
    gunaone Posts: 2 ✭✭
    Answer ✓

    hi my problem solved, it seem like because version 9 is not supported anymore :D , after I install version 10, activated the license and update it to 15.

  • JeanK
    JeanK Posts: 6,981 Community Manager 🌍

    Hi @gunaone,

    Thanks for letting us know how you fixed your issue!

    Have fun using TeamViewer 15!

    Let me know if you have any further questions! I'll be happy to assist.

    /JeanK

    Community Manager