Personal License

PatrickJWard

I purchased a 1 year personal license on April 29, 2023

Customer account [removed per Community Guidelines]. When I log in it says I am using the free Teamviewer. I tried to register my license and it tells me I am already registered but it still acts like the free version.

How do I fix this?

INVOICE - [removed per Community Guidelines]

TeamViewer Remote AccessPAC License: [removed per Community Guidelines]• 1 user• Access to 3 designated computers• Online Support via TeamViewer Community and Support Portal, no support via phone [removed per Community Guidelines]

Thanks.

Ying_Q

Hello @PatrickJWard,

Thank you for posting in the Community!

May I ask you to check the Knowledge article - Activate and set up your Remote Access license for the license activation steps.

At the same time, could you also check if you have previously activated the license on a different account please? If you did, try to log in the licensed account on TeamViewer and see if it works this time

Best,

Ying_Q