cCleaner

majestic100 · 2023-08-29T07:35:36+00:00

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Small problem.

First time using new version.

Personal user connecting to a friend who I've helped before.

Sorted issue but when come to use cCleaner to clean-up his system, TeamViewer disconnected on analyse (custom clean) and also when cleaning registry. Had to keep reconnecting to complete help and close properly.

Anyone else experience this problem ?

Thanks

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JenW

Hi @majestic100,

Thank you for raising this topic in our Community! 🙌

After investigating internally, it appears that from around version 6.12 of CCleaner, there was a known issue automatically restarting TeamViewer every so often.

As this is caused by external software, we invite you to do the following :

Uninstall Ccleaner from both devices

Add "TeamViewer.exe" and "TeamViewer_Service.exe" to the CCleaner exclusion list on both devices

Once you have tried these above solutions, don't hesitate to let us know if any resolved the issue.

Best,

Jen

majestic100

Today, I had another friend request to assist with his PC problem (not resolved as yet). Ran cCleaner to tidy up his PC and ran into same problem I previously reported.

It appears that running cCleaner disconnects ones connection. Have to keep reconnecting to continue assisting. This was never an issue in previous version(s) of TeamViewer.

Since no response to earlier post I assume people don't use/run cCleaner. Appreciate any confirmation that cCleaner is now an issue when running TeamViewer

Thanks