I can’t access the customer portal

Eliw627 Posts: 1 Newbie
edited September 18 in Account

Hi, i can’t access the customer portal. Use a premium account. Join portal my invoce number [removed per Community Guidelines]. an error site "Portal access disabled" Please help solve this problem😓


  • .Carol.fg.
    .Carol.fg. Posts: 856 Moderator

    Hi @Eliw627 ,

    Welcome to our Community and we're sorry to hear you're having difficulties accessing the Customer Portal.

    Try to follow the instructions in this article for the activation of the Customer Portal.

    If you never received the activation email, please contact our support team directly for help. Their contact information you can find here.

    Let us know how it goes, and if we can help you any further. 🙋‍♀️

    Best, Carol

    Portuguese Community Moderator