I can’t access the customer portal

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Eliw627
Eliw627 Posts: 5 ✭✭
edited September 2023 in Account

Hi, i can’t access the customer portal. Use a premium account. Join portal my invoce number [removed per Community Guidelines]. an error site "Portal access disabled" Please help solve this problem😓

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  • .Carol.fg.
    .Carol.fg. Posts: 1,100 Moderator
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    Hi @Eliw627 ,

    Welcome to our Community and we're sorry to hear you're having difficulties accessing the Customer Portal.

    Try to follow the instructions in this article for the activation of the Customer Portal.

    If you never received the activation email, please contact our support team directly for help. Their contact information you can find here.

    Let us know how it goes, and if we can help you any further. 🙋‍♀️

    Best, Carol


    Portuguese Community Moderator

  • Eliw627
    Eliw627 Posts: 5 ✭✭
    edited October 2023
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    I still can't activate my customer portal. Why doesn't anyone want to help client with premium account ??

    This my invoice number [removed per Community Guidelines] access disabled

  • Eliw627
    Eliw627 Posts: 5 ✭✭
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    I didn't receive an email from you

    set up my account

  • .Carol.fg.
    .Carol.fg. Posts: 1,100 Moderator
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    Hi @Eliw627 ,

    We're sorry to hear you're still having trouble activating your Customer Portal.

    If you couldn't request a new activation email using the link "Activate the Customer Portal", please contact our support team directly for assistance - we, unfortunately, won't be able to assist you with this issue in the Community.

    The contact information to talk with our support team can be found here.

    Let us know how it goes, and if we can help you any further.

    Best, Carol


    Portuguese Community Moderator

  • Eliw627
    Eliw627 Posts: 5 ✭✭
    edited October 2023
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    I wrote to support but they closed my ticket number [removed per Community Guidelines] and did not answer anything

  • .Carol.fg.
    .Carol.fg. Posts: 1,100 Moderator
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    Hi @Eliw627 ,

    I'm really sorry to hear about your negative experience with our support team.

    We forward your words internally, and one of our representatives will contact you back as soon as possible about the Customer Portal issue.

    Let us know how it goes, and if we can help you any further.

    Best, Carol


    Portuguese Community Moderator

  • Eliw627
    Eliw627 Posts: 5 ✭✭
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    Thanks for your feedback. I will wait for your decision