I can connect but other people cannot

RussEss · 2023-09-20T13:13:32+00:00

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I installed TeamViewer on a computer and added it to my Groups. I can remote connect just fine. But I want other people to be able to connect using the Partner ID and password. However, when they enter the Partner ID, they get a message simply saying a connection could not be established. I don't want to them to have to create a TeamViewer account, I just want them to be able to use the ID and password. Do I have to remove the computer from my Groups to have this be accessible the normal way to anyone, with just the ID and password? Or is there a setting I am missing somewhere?

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Accepted answers

JenW

Hi @RussEss,

Thank you for posting in our Community! 🙌

In order to increase the security of all users in our network, we now require everyone actively using TeamViewer to have a validated TeamViewer account.

This means that any user wishing to establish a connection to a remote device needs to be logged in.

Please find more info here:

📄 Account verification requirement

We apologize for any inconvenience and if you have further questions, please come back to us!

Best,

Jen

All comments

JenW

Hi @RussEss,

Thank you for your question!

With TeamViewer, you can create an Allowlist and add to this list all the TeamViewer accounts authorized to connect to a device.

Click here to access our article and learn how to set up an Allowlist!

💡 If you add TeamViewer accounts to the Allowlist, only these accounts will be able to connect to your computer. The possibility of a connection to your computer through other TeamViewer accounts or TeamViewer IDs will be denied.

Have a great day,

Jen

RussEss

OK, thank you, that answers my question. I'll let them know they have to create an account.

RussEss

Since an account is required, is there a way to restrict access to ONLY those who I add to the Group? So even if someone finds the Partner ID and password, they can easily create their own TV account, but if they are not in the Group, I'd like them to still not be able to connect.

JenW

Hi @RussEss,

Thank you for posting in our Community! 🙌

In order to increase the security of all users in our network, we now require everyone actively using TeamViewer to have a validated TeamViewer account.

This means that any user wishing to establish a connection to a remote device needs to be logged in.

Please find more info here:

📄 Account verification requirement

We apologize for any inconvenience and if you have further questions, please come back to us!

Best,

Jen