Hello! The recovery code for disabling two-factor authentication has been lost. The device used for…

Options
Rahul6345
Rahul6345 Posts: 2 ✭✭

Hello! The recovery code for disabling two-factor authentication has been lost. The device used for…

Comments

  • JenW
    JenW Posts: 1,002 Moderator
    Options

    Hi @Rahul6345,

    Welcome to the TeamViewer Community!

    As you cannot retrieve the recovery code, there are two possible options, according to your use case:

    If you own a professional TeamViewer license:

    If you are using the free version of TeamViewer:

    • You can request the deletion of your TeamViewer account by writing an email to privacy@teamviewer.com.
    • As soon as the account is deleted by our dedicated team, you will be able to create the TeamViewer with this same email address.

    📌 Please understand that MFA can not be deactivated by TeamViewer, and losing your recovery key will result in losing access to your TeamViewer account. Additionally, the TeamViewer Community uses the same TeamViewer account as you would use to log in to the Management Console or the TeamViewer application. Therefore, it affects all logins including TeamViewer Community.

    💡 If you are planning to enable MFA on your TeamViewer account again, please know that we, TeamViewer, advise all users who use this feature to keep the recovery code in a secure place and print more than one copy of the recovery code.

    If you have any concerns or questions, please feel free to ask them in the Community!

    Best,

    Jen

    Modératrice Communauté Francophone / French Community Moderator