How do I find out how long my subscription (license) is valid for?

Denurcs
Denurcs Posts: 1
edited November 2023 in General questions

I can’t find anywhere where to see the license, its expiration date, and I can’t find how to contact support

Answers

  • Akiho
    Akiho Posts: 1,205 Moderator

    Hi @Denurcs,

    Thank you for reaching out to us and welcome to the Community.

    Your license period can be located on the invoice or Customer Portal:

    • On your TeamViewer invoice, you may find purchase information including Invoice Date, Invoice Total, Payment Status, current subscription Billing Period, and next Billing Date.
    • Also, TeamViewer offers a Customer Portal that allows you to manage your customer data, invoices, and subscriptions. Please note that it is required to activate it to access the Customer Portal.

    Regarding an annual subscription license, please also note that as an annual subscription, it does renew each year unless cancelled prior to 28 days of renewal: Subscription renewal

    If you have any concerns or questions about your subscription license, please contact our support team for further assistance.

    For any technical questions, please feel free to return here; we would be happy to see you again in our Community.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター