server no response. yesterday and today. why?

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server no response. yesterday and today. why?

Best Answer

  • JenW
    JenW Posts: 1,050 Moderator
    edited November 2023 Answer ✓
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    Hi all,

    Thank you for taking the time to come to the Community!

    Yesterday, a subset of our users experienced a connectivity issue when accessing our services.

    The connectivity issue appears to be fixed, and we are monitoring the results as we send partial traffic on it. It looks good so far.

    Please subscribe to our Status page to receive the latest updates: https://status.teamviewer.com

    We apologize for the inconvenience caused.

    Best,

    Jen

    Modératrice Communauté Francophone / French Community Moderator

Answers

  • KATERYNASONMEZ
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    Hello!

    When logging in to the account I get an error: Server did not respond

    So we can't connect to partners error: Partner is not connected to the router.

    Error code: WaitForConnectFailed

    Please help us in solving this problem.

  • oakkyza
    oakkyza Posts: 2 ✭✭
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    I'm facing on this issue too.

  • oakkyza
    oakkyza Posts: 2 ✭✭
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    It just happen on this day. My internet is running normally. Please fix asap.


  • IT_Ops_Support
    IT_Ops_Support Posts: 1
    edited November 2023
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    Please Help , i can't login TeamViewer 12 Apps

  • 넘버원
    넘버원 Posts: 3 ✭✭
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    I have the same symptom. Is there any solution?

    If it doesn't work out I'll cancel my subscription

  • zohar
    zohar Posts: 2 ✭✭
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    I work with a desktop computer

    Operating system 11 Pro

    Since yesterday I can't connect

    to my account through the software

    with version 12 of teamviewer

    I have a corporate license

    I keep getting the error

     login request failed!

    who can help me please

    I'm just down with my clients 😪

  • Keymen
    Keymen Posts: 1
    edited November 2023
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    We are also affected by the connectivity issue. None of our support staff can log in to his/her teamviewer account on windows clients (no error message but also no reaction after clicking on login). Android apps are working.

  • misterclic2
    misterclic2 Posts: 1
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    I'm in the same situation, I have a teamviewer 12 license for 3 computers, since Saturday morning it's been creating access problems for me, I've also deactivated the tcip/v6 protocol on both the server and client sides. well, on 2 computers it is working again, on the one I am writing to you with, it still doesn't work. how can I solve it?

  • cemt
    cemt Posts: 3 ✭✭
    edited November 2023
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    It has been giving an error in the server connection since yesterday morning. When will the problem with the servers be fixed? When will work in this direction be completed? team viewer 12 corporate license

  • Michna
    Michna Posts: 2 ✭✭
    edited November 2023
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    I have the same problem. TeamViewer 12 Business on Windows. Android apps are working.

  • zohar
    zohar Posts: 2 ✭✭
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    Thanks

    I didn't think to disable IPV6

    Now that I canceled, it able to connect

    Thank you very much for your advice 😁

  • phano
    phano Posts: 1
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    I have the same problem - TeamViewer 12 Business on Windows, iOS, MacOS. "Login request failed! The server is not responding. Please try again. "

  • JenW
    JenW Posts: 1,050 Moderator
    edited November 2023 Answer ✓
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    Hi all,

    Thank you for taking the time to come to the Community!

    Yesterday, a subset of our users experienced a connectivity issue when accessing our services.

    The connectivity issue appears to be fixed, and we are monitoring the results as we send partial traffic on it. It looks good so far.

    Please subscribe to our Status page to receive the latest updates: https://status.teamviewer.com

    We apologize for the inconvenience caused.

    Best,

    Jen

    Modératrice Communauté Francophone / French Community Moderator

  • cemt
    cemt Posts: 3 ✭✭
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    The server connection appears to be restored.

    Thank you for your support.

    best

  • CEP06
    CEP06 Posts: 1
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    Hello I have the same issue since the 12th Octobre 2023.

    The status website of TM says there is an issue: https://status.teamviewer.com/

    Waiting for this to be resolved as this is a critical downtime for our company.

  • RobertK_DSO
    RobertK_DSO Posts: 2 ✭✭
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    I was invited to a session by a co-worker and successfully connected. However, after approximately 5 to 10 minutes into the session, my connection to the PC would drop and my co-worker would have to invite me again. Is there a setting that he or I overlooked that would allow a "persistent" connection until I drop off or when the session is terminated?

  • bghewlett
    bghewlett Posts: 1
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    Starting yesterday, TeamViewer on one of my client's computer is not showing the ID and password for her to give me to allow remote control. When she opened TeamViewer, the startup screen was different than she was used to. I told her to click on the blue toggle button in top right corner to go back to previous version but the toggle does not work. At the bottom of the screen where her ID and password should be is all grayed out so cannot not be seen. I walked her through uninstalling and reinstalling TeamViewer, but the issue still occurs.

  • KentaN3670
    KentaN3670 Posts: 1
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    Hi. I have been successfully connected to the remote desktop until yesterday through TeamViewer (by clicking my bookmarked device), but it suddenly stopped connecting. The error message says:


    Partner did not connect to router

    Error Code: WaitforConnectFailed


    I have done a lot of Google search for this issue, and this seems to be a common problem.


    I have checked/tried the following:


    1. My remote device is definitely connected to the router
    2. My devices have full access already.
    3. Lots of people suggest that restarting TeamViewer resolves this issue, but the purpose to use TeamViewer is to get remote access to my device without having to go to that place (so if I have to go take a look at my device in person every time like this, there is no point to use this, since I would be already there in person and I would not need a remote access).


    My questions are:

    1. Is there any way to force close the TeamViewer remotely, or log out from my account on all devices logged in with my account
    2. Or is there any other way to solve this issue (my remote device is very far away from where I am, so going to restart the remote device in person is not an option)

    Thank you in advance

  • JenW
    JenW Posts: 1,050 Moderator
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    Hi @CEP06 & @oakkyza,

    Thank you for your comments.

    The issue has been resolved. You shouldn't have any connection issues from now on.

    If you're still having some, please try to restart TeamViewer services and make sure to have the latest version of TeamViewer installed on both sides of the connection.

    Best,

    Jen

    Modératrice Communauté Francophone / French Community Moderator

  • cemt
    cemt Posts: 3 ✭✭
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    The server connection appears to be restored.

    Thank you for your support.

    best,