My session in teamviewer declines after 10 min

Aseel · 2023-11-30T08:54:13+00:00

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Hallo,

Every time I open remote session with client in teamviewer, the connection drops after 10 min.

That happens with different customers, different devices

Can anyone help me please?

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Thank you for joining our Community! 🙌

Do you have any error messages when the connection drops?

At first, we would suggest you log out from your user account and then log in again.

Also, you can check if the latest version of TeamViewer is installed on both sides of the connection: Update TeamViewer.

Please let us know if this troubleshooting helped you out!

Best,

Jen