virtual keys stuck: macOS to macOS

kharvey88 · 2023-11-30T18:52:10+00:00

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Hello, when connecting from macOS to macOS with TeamViewer.app I often experience an issue where the Command key is stuck on the remote Mac (running headless and keyboardless). For instance, I have 3 tabbed folders in the Finder. I work with them every day. When the issue pops up, I can't click on any of the folder tabs to switch to another folder. I have to tap the Command key on my Mac several times to get it to behave on the remote Mac.

I also have regular trouble trying to Shift Click multiple files in the Finder until I do the keyboard tap.

Screenshot 2023-11-30 at 10.39.23 AM.png

This is with TeamViewer 15.48.4 (4486e586978) on the remote Mac and 15.47.3 (d11df019d35) on my Mac. The issue has persisted through multiple TeamViewer versions and macOS versions. I'm updating TeamViewer on my Mac right now. I'm running macOS Sonoma on my Mac.

The other issue I'm experiencing, is being unable to use all the usual key commands like Command A, Command W, Command C etc etc, as well as pressing the Command key while clicking on the folder title in order to quickly navigate up and down the folder heriarchy.

Any tips greatly appreciated.

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kharvey88

It's definitely very frustrating and the opposite of productive. It affects every remote session to a greater or lesser degree.

guxviewer

I have same problem latest TV build to date in both macs.

It's almost impossible to do anything with this bug

modifier kes get stuck even if I dont touch them.

I have cintiq drivers installed in both macs, just in case this mean something, macos ventura latest build and mojave latest build.

Logician

Me too. This is definitely a regression bug, IMNSHO. Started a few weeks ago. Mac to Mac. (M1 to Intel.) Not sure of version #s but I only started using TV late this year, and for first several sessions, no problem. Now happens multiple times per session.

Workaround is to simply tap the Command key every time it gets stuck.

But it's quite a problem. Sometimes I cause the remote computer to take inappropriate actions because it thinks the Command key is down. Dangerous. Could cause data loss.

Hello, support staff???

kharvey88

Yeah, it's incredibly annoying and a real speed suck when trying to get things done. I received an initial response on my support ticket. I replied with more detail. Hopefully, a useful response tomorrow. 🤞

heffSTL

Seeing the same across all versions. CMD-CTRL-SHIFT-OPTION keys are either constantly being sent or not being sent at all.

It's getting more and more impossible to use the program for every day screen sharing when it constantly trashes these modifier keys.

Sometimes I have to repeatedly click the modifier key for it to be recognized at all. This is a SHOWSTOPPER BUG.

kharvey88

@heffSTL thank you for responding to this thread. Tech Support was unable to duplicate the issue so nothing new to report here. Some days it's very bad and I have to constantly tap the same keys you mention above in order to get any work done. For some reason it's not as bad on other days.

daninmtl

I've experienced this same issue sooooo many times over the past few years. I use TV extensively for support of multiple clients, running many different flavours of macOS and Windows. (I'm more often than not using a Mac.)

This has occurred regularly – but not consistently, in a way that I cannot reproduce on call – since I started using TV around version 10, and connected remotely to Mac clients. My only workaround is to hold the misbehaving modifier key (usually command), and click around, change or combine modifier key(s) and click some more, and usually, third time's the charm.

It would be great if TV support could take this issue seriously. As @Logician mentioned, it very well can be dangerous, especially if you are used to working quickly.

Please fix!