unblock license from commerial license

holterman

I thought we purchased a license and paid [Removed as per Community Guidelines] for something, but now I'm getting a message that I can't log in.

PLEASE HELP

Akiho

Hi @holterman,

Thank you for your post and welcome to the Community!

Please know that it is essential to activate the TeamViewer license with your TeamViewer account after purchasing the TeamViewer license.

To activate your TeamViewer license, please check the activation link which is sent out as the purchase email from TeamViewer.

Please access the following article and select the TeamViewer license that you purchased to find a suitable activation process with your license: 📄License Activation Guides

Upon to activation, licensed connections can be established after signing in with your licensed TeamViewer account!

Kindly share the screenshot of the error message if you have done the activation process but having any issues. So that we may guide you further!

Best,

Akiho