David Jin

Davidjin
Davidjin Posts: 3
edited December 2023 in General questions

Hi

Trying to set up the unattended access. But the grant of easy access option is grey out.

Previous i accidently ticked the below option, is this the reason? how can i fix this if yes.

image.png


Best Answer

  • JeanK
    JeanK Posts: 7,085 Community Manager 🌍
    Answer βœ“

    Salutations @Davidjin! Delighted to have you in the TeamViewer Community!

    Correct, this option prevents any user from making changes.

    The solution would be to run TeamViewer as administrator.

    1. Go to the Windows start menu any locate TeamViewer.
    2. Right-click TeamViewer, go to More and click Run as administrator.
    image.png

    Now, access the options again - they won't be greyed out anymore.

    Let me know if this worked out well for you! ο»ΏπŸ™‚ο»Ώ

    /JeanK

    Community Manager

Answers

  • JeanK
    JeanK Posts: 7,085 Community Manager 🌍
    Answer βœ“

    Salutations @Davidjin! Delighted to have you in the TeamViewer Community!

    Correct, this option prevents any user from making changes.

    The solution would be to run TeamViewer as administrator.

    1. Go to the Windows start menu any locate TeamViewer.
    2. Right-click TeamViewer, go to More and click Run as administrator.
    image.png

    Now, access the options again - they won't be greyed out anymore.

    Let me know if this worked out well for you! ο»ΏπŸ™‚ο»Ώ

    /JeanK

    Community Manager

  • Davidjin
    Davidjin Posts: 3

    Hi Jean

    it is working now, thanks for your help!

    Regards


    David

  • Davidjin
    Davidjin Posts: 3

    Hi

    Trying to set up the unattended access, is it possible to create one permanent password and that password can be used for the unattended access. If yes, kindly give out instructions please.

    Regards.

    David

  • JeanK
    JeanK Posts: 7,085 Community Manager 🌍
    edited December 2023

    Hi @Davidjin,

    I'm glad we could fix your first question. Let's look into the second one. πŸ€“

    Yes, it is possible to create one permanent password, and that password can be used for unattended access.

    We explain how to set it up here: Remote control via personal password

    However, we recommend another method for unattended access. Please find our recommended unattended access setup here: Provide unattended remote support

    πŸ“ŒNote: The advantage of the second method is that you are using the TeamViewer Host on the target computer, specifically designed for unattended access, and not using any passwords for the connections.

    Let me know if you have any questions! I'll be happy to help you further.

    /JeanK

    Community Manager

Trustpilot

Categories

This Week's Leaders