Dear TeamViewer, We would like to ask regarding our team viewer remote access, One of our users for

INING_FUNTANILLA08

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ValeriaDP

Hi @INING_FUNTANILLA08,

Welcome in our Community, Happy to have you here 😊

Thanks to the screenshot sent we have noticed that you´re using an old version. Therefore, as a first step, could you please update TeamViewer on both sides of the connection, to the latest version available and try to do the connection again?

In case you need more information on how to update TeamViewer please take a look at this link:

📃Update TeamViewer

Let us now if it works. If not, please give us more information such as:

Operating systems of the devices involved.
Are you using in both devices the full client?

Please keep us posted on how it goes.

Have a nice day!

Valeria

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