Change account credentials

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zsavov
zsavov Posts: 5 ✭✭

Hello,

I have a paid account, single user.

I login with my Google credentials.

Is it possible to change this to TeamViewer credentials?

I.e. use NOT a social email account but a TeamViewer one?

Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,136 Moderator
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    Hi @zsavov ,
    Thanks for your first post and welcome to our Community!

    According to our article Create your account:

    Currently, Google and Microsoft accounts are only compatible for personal use. If you purchased a license, please activate it on a standard TeamViewer account, which is linked to an e-mail address.

    Please try creating a new account to use with your license.
    You can also reach out to our support team directly for assistance.

    Let us know how it goes, and if we can help you any further.
    Best, Carol


    Portuguese Community Moderator

  • zsavov
    zsavov Posts: 5 ✭✭
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    Your login processes are horrible.

    I had to create another account to login to this forum.

    Also, I followed the instructions. I go to TeamViewer classic interface, I login with email and a password and the software says that I am a customer with a social login and I am back to my original question.

  • zsavov
    zsavov Posts: 5 ✭✭
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    Also, another problem.

    I somehow succeeded in logging in with TeamViewer email and a password.

    But my device was gone, the interface said that it was invalid device or something similar.

    I logged out and in again (with TeamViewr credentials) and it was there.

    Very inconsistent behaviour.

  • zsavov
    zsavov Posts: 5 ✭✭
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    I somehow got it to work

  • .Carol.fg.
    .Carol.fg. Posts: 1,136 Moderator
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    Hi @zsavov ,
    I'm sorry to hear about your negative experience with the login/activation process of your license.
    Thanks for sharing with us what happened, we value your feedback!

    I'm also happy to hear you managed to get your license working!
    Please don't hesitate to contact us again if you have any further questions.
    Best, Carol


    Portuguese Community Moderator