policy refund

Carmelina62

Hi, I bought a license one week ago but I still haven't received any activation link a nd I haven't received any receipt as well. Nevertheless you charged my money. So I wanted to know how to have my money back.

Thank you.

.Carol.fg.

Hi @Carmelina62 ,
Thanks for reaching out to our Community and we're sorry to hear about your negative experience with the purchase.

Please double-check your spam and junk folder - make sure your email provider is not blocking the domain @teamviewer.com.
If you can't locate the emails, please get in touch with our support team via phone for assistance. Provide the attendant with the purchase email and let them know you can provide proof of payment. The local phone numbers you can find here.

Let us know how it goes and if you need any further help. 🙋‍♀️
Best, Carol