cannot reset password

robertkr

We cannot reset password to main administrative account [Removed as per Community Guidelines].

There are no mail with reset pass. procedure. On mail server log i dont seen any mail from teamviewer servers.

TVSupportMatt

Hello @robertkr

Welcome to our Community and thank you for your first post! 🌏️

We would suggest adding the *@teamviewer.com domain to your allowlist with your e-mail server settings. Then send a new password reset e-mail and see if you find that it arrives successfully.

If you find the issue persists, please reach out to our Support Team using any of the contact methods outlined here:

Customer support | TeamViewer

This way we can work on resolving this issue together. 👍️