Update Free Customer

Becarefull4me

How can I update an older version on my Mac?

Ying_Q

Hi @Becarefull4me,

Thank you for reaching out to the TeamViewer Community!

May I ask which operating system version of macOS you have at the moment?

You may check out the full supported OS list with TeamViewer from this Knowledge Base article - Supported operating systems for TeamViewer Remote. If you are running an older version of macOS, we also have this Announcement - New updates regarding the free usage of TeamViewer 15 is possible related to your case. Please take a closer look.

We appreciate your time and support in checking out this information!

Best,

Ying_Q

Becarefull4me

My operating System on my Mac is 14.6.1

Becarefull4me

My operating System on my Mac is 14.6.1 It should be OK!

Ying_Q

Hello @Becarefull4me,

Thank you for getting to me quickly!

Please try downloading the latest version of TeamViewer from the office download page - macOS (teamviewer.com) and see if it can be operated as expected.

I hope to hear good news from you, and that it is up and running this time for you!

Best,

Ying_Q

Becarefull4me

I am still unable to download the newest version!! Should I discard the earlier version? I am very frustrated!

Ying_Q

Hello @Becarefull4me,

What was the error message from TeamViewer when you experienced the installation issue on Mac?

For the uninstallation on macOS, please follow the instructions from Uninstall TeamViewer (Classic) on macOS. It might be helpful.

Best,

Ying_Q