Commercial use detected

AhmedSiliem

I am wondering why the message “Your license limits the maximum season duration to a partner, immediate reconnects are blocked. Please try later or upgrade your licenses.” appears with our users? And how to stop receiving it?

We tried to uninstall TeamViewer and delete the registries but no hope!

JenW

Hi @AhmedSiliem,

Welcome to our Community! 🙌

We're sorry to hear you have some issues with your TeamViewer license.

From your screenshot, I can see that you are logged in with a licensed account, which should indeed not trigger this commercial use pop-up.

First, we suggest you check if everything is in order with your license/subscription. Second, if you have a multi-user license, could you please check if you have the same pop-up with another licensed account?

Let us know how it goes!

Best,

Jen