BLOCKED - Can't access TeamViewer website, support or customer portal

Simes183
Simes183 Posts: 2
edited October 4 in General questions

Hi Community

Is anyone else having problems accessing TeamViewer website, support or customer portal?

I just cloud flare blocked page, which is not the filtering system my company uses.

Can't contact, email TeamViewer or log a ticket, anything, as just get the blocked page as below.

image.png

I can access the management portal but as soon as I use the links to support or customer portal I get the cloudflare blocked page?

Any help would be appreciated.

Thanks

Simon

Comments

  • Nadin_W
    Nadin_W Posts: 881 Moderator ☑

    Hello @Simes183,

    Thank you for your post and welcome to our Community.

    As a first attempt to solve the issue, can you clear the Cache & Cookies of your Browser?

    Maybe this helps already.

    Let us know how it goes.

    Best,
    Nadin

    German Community moderator 🖤 Moderatorin der deutschsprachigen Community

  • Simes183
    Simes183 Posts: 2
    edited October 4

    Hi Nadin

    It's Simon that you were talking to on FB messenger.

    Have tried clearing cache etc and no joy, also get the same results on 2 other browsers.

    I can access TeamViewer website on my mobile via 4G but when I try to access the customer portal at service.teamviewer.com from both my two mobiles on 4G which are on different telco networks I get these messages, again being managed by cloudflare?

    IMG_0224 Medium.jpeg
    IMG_0990 Medium.jpeg

    Any ideas?

    Thanks

    Simon

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