never receive cutomer portal activation email

leoleol
leoleol Posts: 1
edited November 2024 in Licensing

After submitting my Invoice Number online as requested to activate my customer portal, the system says it will send an email with URL to me. But I NEVER receive any email allowing to activate my account portal. I have tried this several time but never works. what can I do now?

Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,303 Moderator ☑

    Hi @leoleol ,
    Welcome to our Community and we're sorry to hear about the issue in receiving the emails.

    Please double-check your spam and junk folders. We also advise adding the TeamViewer domain (@teamviewer.com) to your email server's allowed list.

    If the issue persists, please contact our support team directly for help.

    Let us know how it goes and if we can further help you.
    Best, Carol


    Portuguese Community Moderator

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