listed as a free meember

Jeffsomm
Jeffsomm Posts: 1
edited February 4 in Licensing

I ma a Work Pro Remote member. I am being listed as a free meember even though my subscription is on automatic renewal thru 3/24/25. I amb eing kicked off the site after a few minutes. How do I correct Thnaks

Answers

  • Akiho
    Akiho Posts: 1,431 Moderator ☑

    Hi @Jeffsomm,
    Thank you for reaching out to the Community.

    Please know that after purchasing the license, your TeamViewer license must be activated with your TeamViewer account, and the licensed TeamViewer account is necessary to submit a support ticket and establish licensed remote connections.

    Could you please check your email inbox, including the spam folder, to locate the activation link in the purchase email from TeamViewer?

    • Once you confirm the activation links, you can take the activation procedures for your license account. Please visit the following article and select the TeamViewer license that you purchased to find a suitable activation process with your license: License Activation Guides 
    • Should you have any issues locating the activation link, please contact our support team for further assistance.

    Hope you find this helpful.

    Please keep us updated on how this goes.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

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