I have an account with paid licenses and when I try to open remote session to other laptops I get - "session code expired" message. No error no log.
What Can I do?
Hi @wlwl, Thank you for reaching out to the Community.
If you are still faced with the issue, could you please double-check if you have completed the license activation referencing the following Knowledge Base article: Activate and set up your Remote Access license 💡 The activation process for the Remote Access license requires activating the Remote Access license for the remote device. Please make sure the remote device has been activated as a remote device on your license before making a connection.
Should the same error message show after confirming your license activation, please also try generating a new session code to see if this helps: Provide attended remote support
Hope this is helpful. Please keep us updated on how this goes. Best,
Akiho
