Unable to manage renamed computers

David_Staples

Our Entra Hybrid Joined computers get renamed after they are pre-provisioned.
TeamViewer is install at time of pre-provisioning and appears in TV Tensor with temp computer name.
After the computer is renamed it also appears in TV but shows as offline. Previous name still exists and shows as online.

Our computers are in Device Groups and use assignments to add to these Device Groups.

Why doesn't TV update computer name when it changes?
Is there a way to get TV to recognize the new computer name without having to uninstall TV on the computer and remove the old Temp computer name and new Name so a new device can be created in TV?

JeanK

Hi @David_Staples,

Thank you for reaching out in the Tensor section!

TeamViewer does not automatically update the device name after a computer is renamed unless the Sync device name with host name policy setting is enabled.

This policy setting ensures that the device name displayed in TeamViewer always matches the hostname of the system.

How to solve your problem via TeamViewer policy

To keep the device name in TeamViewer in sync with the renamed computer, please follow these steps:

1. Ensure that the computer’s system name (hostname) is actually changed when it is renamed in Entra.
2. Enable the Sync device name with host name policy setting in TeamViewer:
   1. In TeamViewer, go to the Admin settings.
   2. Go to Policies.
   3. Create or edit the existing policy applied to the affected devices.
   4. Enable the setting Sync device name with host name.
   5. Save and apply the policy to the relevant devices.

Once the policy is active, the TeamViewer name will automatically update when the system name changes.

If the system hostname is not actually changing and only the display name is being updated within Entra, then TeamViewer will not recognize the rename. In such cases, a manual adjustment in TeamViewer would be needed.

If anything is unclear, just let me know!

/JeanK