Problem with screen refresh

Dave_Waldesbuehl · 2025-03-06T13:39:56+00:00

There was an error rendering this rich post.

Hello, we need our licenses to provide support and remote maintenance on our PLCs for customers. Recently, a problem has arisen that prevents normal work.

Attached is a short video that shows the problem. Recorded from the host, i.e. the PC on which the IDE is running. Monitor values are not displayed on either the host or the support PC. If the supporter moves the mouse a little, the data is displayed but remains static. If the host scrolls the image, the data disappears again. (Recorded twice) If the host closes TeamViewer, the data appears and and the monitoring works normaly on the local PC (IDE). We have been using this method for years without any problems. This error has recently occurred.

No settings have been changed on either the host or the supporter PC

The current version of TeamViewer is used. 15.63.4

GXW3_no_monitoring.mp4

Find more posts tagged with

Accepted answers

All comments

Dave_Waldesbuehl

Hello and thanks for the suggestions. I'll try that.
@LucaEnzo: Where can I find the settings for transferring via TCP / UDP?

Note: As much as I appreciate a community, I find it annoying that TeamViwer itself doesn't provide support. (Or at least it's difficult to get an answer there). We've been paying license fees for many years.

Dave