Regarding license subscription issue

channaveer

I have purchased a subscription and still showing as free, i also did the activation by clicking on an active button, but not working.. pls help me regarding this

Akiho

Hi @channaveer,

Thank you for reaching out to the Community, and we are sorry to hear about the inconvenience with the onboarding process. 

Please know that there are 2 different activations: the TeamViewer license and the customer portal after purchasing the TeamViewer license. 

• A licensed TeamViewer account is necessary to submit a support ticket and establish licensed remote connections.
• Additionally, activating the portal grants access to the Customer Portal, allowing you to manage your customer data, invoices, and subscriptions.

Could you please double-check which activation you have tried?

• If you have completed the license activation but still have any issues, please contact our support team for further assistance.
• If you have done the Customer Portal activation but not the license activation, please try the activation process by referring to the license activation guides: License Activation Guides - Overview

Hope you find this helpful.

If you have any questions about TeamViewer, please share them here in our Community.

Best,

Akiho