Legacy & Business subscription issue

adamdss

I have both a business subscription and a legacy business subscription. I no longer need the legacy subscription and have terminated it.

My business subscription is active and i can see it in my portal however Teamviewer continues to not work and prompts me to upgrade to a ………. Business subscription which I already have.

Any ideas? Teamviewer support have been completely useless, say they will get back to me but never do.

Ying_Q

Hello @adamdss,

Thank you for visiting the Community for help! We are sorry to hear the poor experience with TeamViewer.

In the case of mix use of Business subscription and Legacy Business, it is recommended to have the support team to take a closer look into the license set up. Can you kindly ring 📞 the TeamViewer Support Team for the further assistance about the Business licenses please?

We appreciate your understanding on getting the answer for your case.

Best,

Ying_Q