Hello @PaperWorld
Thank you for reaching out to us with your case.
The first step would be to check the compatibility between TeamViewer and your operating system here.
Once this is done and they are compatible, then proceed to uninstall TeamViewer following the steps described below, and proceed with a new installation from the latest version available on our website, and retry your connection:
Uninstall TeamViewer
Please keep us posted on the results.
Have a nice day!
Valeria
Have you heard?! On October 21, we’re hosting TeamViewer Rise—and we want to see you there! The digital event dedicated to IT experts. Join us to hear industry leaders as they share demos, roadmaps, and real-world strategies for delivering better IT. Take part in our first annual event for Proven, ready-to-deploy…