QuickSupport license

LukaszOlewniczak · 2025-04-23T12:23:06+00:00

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Hi,

I work in the IT department of a small Polish company.

Our service provider wants to work via TeamViewer on one of our servers. The service provider uses TeamViewer and has an active license.

When launching TeamViewer QuickSupport, so that we can give access to our provider, do we need a TeamViewer license? Or is it enough that our service provider has an active license?

Best regards

Lukasz

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Accepted answers

ValeriaDP

Hello @LukaszOlewniczak,

Thank you for contacting us.

Our recommendation is that the company or person offering the support, and from where the connection starts, should have a TeamViewer license. In your case, if the service provider has one, it is enough.

We hope we have been sufficiently clear; if not, please do not hesitate to contact us.

All the best!

Valeria

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LukaszOlewniczak