Cannot connect on my macbook says need to update but when I check for updates it says it it updated

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Thanks for your first post and welcome to our Community!

Could you confirm the OS on both sides of the connection and the TeamViewer version currently being used on them?

We're looking forward to your reply!

Best, Carol

One is Mac and the other is windows 10

Hi @Adnil,
Thanks for your reply!

and reinstalling it again.

Let us know how it goes and if you need further help.
Best, Carol