Received Collection Notice for Canceled Trial (Invoice [removed per Community Guidelines])

FDjafarNC · 2025-05-02T01:23:41+00:00

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Hello,

I signed up for a TeamViewer Business trial in November 2024 but never activated or used the paid service. My account currently shows:

Subscription status: Terminated
Invoice: Unpaid
No access to paid features
No payment method was entered

Despite this, I recently received a debt collection notice from Cedars Business Services claiming I owe [removed per Community Guidelines]. I am a free user and cannot open a support ticket, so I’m reaching out here.

Please escalate this to the appropriate internal team. I am happy to provide screenshots confirming that no service was used and no payment occurred.

Thank you for your assistance.

Best regards,

Djafar,

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Ying_Q

Hello @FDjafarNC,

Thank you for contacting us for help in the Community!

We are so sorry to hear about your negative experience with TeamViewer! The experience relates to a TeamViewer invoice, and we would really need help from the TeamViewer Support Team. We appreciate your understanding and support!

Best,

Ying_Q