no connection to partner error

BobFH

no connection to partner

.Carol.fg.

Hi @BobFH ,
Welcome to our Community, and thanks for your post!

Connection issues can be caused by many different reasons.

We would advise first to double-check the internet connection on both sides (local and remote).

Secondly, a common cause of this error message is instability on IPv6.
The steps to correct it can be found here: https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-classic/troubleshooting/fix-connectivity-issues-partner-did-not-connect-to-router/

Let us know if these recommendations are enough to solve the problem.
We're looking forward to your feedback.

Best, Carol