no connection to partner
Hi @BobFH , Welcome to our Community, and thanks for your post!
Connection issues can be caused by many different reasons.
We would advise first to double-check the internet connection on both sides (local and remote).
Secondly, a common cause of this error message is instability on IPv6. The steps to correct it can be found here: https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-classic/troubleshooting/fix-connectivity-issues-partner-did-not-connect-to-router/
Let us know if these recommendations are enough to solve the problem. We're looking forward to your feedback.
Best, Carol
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