How can i start reciving emails form tickets generated on the service desk

Jorge_Espinosa

Chisa_R

Hi @Jorge_Espinosa,

Thank you for your post😊

You can set up email notifications for support session tickets you’ve created in Service Desk. Please follow these steps:

1. Log in to your TeamViewer account
2. Go to Admin settings > SERVICE DESK > Rules
3. Click the three dots next to the default or an existing policy and click Edit
4. Enable the toggles for the conditions you want to be notified about

Once configured, you’ll start receiving emails based on the selected conditions.

Let me know if this works for you 😀

Chisa