How can i start reciving emails form tickets generated on the service desk

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Thank you for your post😊

You can set up email notifications for support session tickets you’ve created in Service Desk. Please follow these steps:

Log in to your TeamViewer account
Go to Admin settings > SERVICE DESK > Rules
Click the three dots next to the default or an existing policy and click Edit
Enable the toggles for the conditions you want to be notified about

Once configured, you’ll start receiving emails based on the selected conditions.

Let me know if this works for you 😀

Chisa

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