I cannot add a new computer on my account to get access 24/24

LCVOGUE

Hello,

I want to add another computer on my account to get 24h access.

I was possible for 2 computers, but i do not have the option to add a new computer. Can you help me with this ?

Please check a screen print.

Chisa_R

Hi @LCVOGUE,

Welcome to the TeamViewer Community! 🥳

There is a limit in the number of devices you can manage, and this number depends on your account status (i.e. free version or other licenced versions). I would like to recommend you check your Management Console to see how many devices you left for managing.

If you are a licensed user, please follow this article to check how many managed devices you have so far.

If you are a free user, please check the following steps while checking the instructional image attached below.

1. Click All in the Device Groups menu.
2. Select My Managed Devices.
3. Check how many devices are listed in this page (e.g. The picture shows that this account has just 1 managed device).

If you have the maximum number of managed devices, you need to remove what one of them to add a new one.

In that case, move your curser to the right edge of the device that you want to delete to click the 'pencil' icon. After clicking it, you will find 'Unmanage Device' at the left bottom corner.

If you have further questions, please let us know😉

Chisa