TeamViewer Access Issue – Unable to Connect to My PC from Other Devices

chorus3

Hello,

I am using a TeamViewer license that is shared among three users in our company. The license manager mentioned that this license does not include telephone support.

Currently, I am experiencing an issue where other users cannot access my PC remotely. As shown in the attached screenshot, my PC (CEO-PC, ID: XXX) appears inactive, while I am still able to access two other computers from my side.

On my own PC, I can remotely connect to:

• DESKTOP-AD3EG4L
• 심서버 (ID: XXX)

However, from these devices, no one is able to connect to my PC.

Could you please help me resolve the following issue?

• Why does my computer appear inactive or unavailable to others?
• How can I enable remote access to my PC from the other two devices?

Thank you for your assistance.

JeanK

Hi @chorus3,

Thank you for reaching out!

First of all, I had to blur your TeamViewer IDs for security reasons. Please, for your own safety, do not post TeamViewer IDs in public forums. 🙂

The issue

I found the issue - your PC is not activated as licensed device.

As you can see, the CEO-PC that has been activated as license device has an ID starting with 1-69-XXX-XXX).

Your PC you are working on has a different ID, it starts with 344-XXX-XXX.

The solution

You need to delete the current "CEO-PC" by clicking the three dots and clicking Delete device.

And then, sign in to your TeamViewer account on the device you want to connect to (so your computer) and click:

1. Add device.
2. Select Set up remote access on this device and click Continue.
3. Give your remote device a name and click Add this device.

The correct computer will then be successfully added, and your colleagues will be able to connect to it.

Please note that the Remote Access license has been designed for a single user and not to be shared among multiple users.

Let me know if this has worked for you!

/JeanK