Help please - not showing managed devices

jonever · 2025-07-31T13:30:14+00:00

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I use the free version and now when I open the account it nearly always does not show any managed devices, one of twice it does. When it I can access the remote device but how do I stop this problem please?

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jonever

Also I now seem to have two TV logins on my account. One is the one that I have always had and that is showing my Devices list, and now I have a new one but when I try to Add Device for that I get an error message to say it is already in my devices list?

jonever

Hi Chisa

Thanks for coming back and trying to help me.

On the Local Device the operating system is Windows 10 and it is a desktop PC. I think the TV module is Remote control but if you could tell me how to check this I would be happy to do so.

On the Remote Device the operating system is again Windows 10 and it is a desktop PC. It has TV Host installed and I have not had any problem previously, until I just installed the last TV update.

Thanks again and I am hoping you can help.

Eve

Chisa_R

Hi @jonever,

Welcome to the TeamViewer community 😊

To help make sure everything’s set up smoothly for secure unattended access, we’d love to check a few details about your devices. This will help us tailor our suggestions to your setup.

Could you kindly share the following information?

On your local device (the one you use to start connections):

What operating system are you using? If it is a mobile device, could you share the manufacturer as well please.
→ This helps us confirm compatibility with TeamViewer.
Which TeamViewer module do you have installed?
→ For example: Full Client, Remote Control, Host, or QuickSupport.

On your remote device (the one receiving connections):

What’s the operating system? If it is a mobile device, could you share the manufacturer as well please.
Which TeamViewer module do you have installed?→ Again, options include Full Client, Remote Control, Host, or QuickSupport.

We're looking forward to hearing from your soon☺️

Chisa

jonever

Following my request for help above if I go into my computers the remote device is listed and I can tell if they are online or not, but when I go to connect it asks for the password showing on their screen. But the remote device does not show a password, so how do I get it so that it connects automatically like it used to do, and if this something to do with the remote device not showing all the time in my managed device list?

Thank you