Teamviewer on remote PC goes offline all the time

DmitriyLzv

2 days ago on remote PC that i use to log game accounts teamviewer went offline.

i thought it was because of major updates, i went to that pc, updated the teamviewer and thought that was ower.

today happened the same, but i am far far from that PC and cannot go check now.

why is this happening? is there a licensing issue or what could be wrong? how do i even check it?

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DmitriyLzv

hopefully that was a joke, i'm having hard time undestanding how would i restart a service on a pc i have no access to :D

that was the problem in the first place, teamviewer shows offline.

👎️

Chisa_R

Hi @DmitriyLzv,

Thank you for reaching out to the TeamViewer Community 🙂 We're sorry for the inconvenience you're experiencing.

We’re aware of an issue causing remote devices to appear offline even when they’re actually online, and our team is actively working on a fix.

In the meantime, we recommend rebooting the TeamViewer service whenever this occurs—it may help temporarily restore connectivity. Here is the GIF that introduces how to reboot TeamViewer: Restart TeamViewer

Also, please always ensure that your TeamViewer is up to date and that your network connection is stable, as this can improve overall performance and reliability.

If you're a licensed user, you're welcome to contact our support team for further assistance .

Thanks again for your patience and understanding!😊

Chisa