Dear Community,
I am writing regarding the recent auto-renewal of my TeamViewer subscription [removed per Community Guidelines]. Although a reminder email may have been sent, neither I nor my team saw it in time. We did not intend to continue the subscription and contacted you promptly to request a cancellation and refund.
I find it unacceptable that no refund is being offered, especially when the service was not used post-renewal. Most reputable software companies offer at least a partial refund under such circumstances — keeping a fair portion for the days used and returning the rest. That is a reasonable and standard industry practice.
Your refusal to offer any refund is not only poor customer service, it’s also out of line with common business ethics. I am requesting a partial refund at the very least, and I expect this to be resolved promptly.
If not, I will be forced to escalate this through other channels — including filing a dispute with my bank or card provider, sharing my experience publicly, and exploring formal complaint options.
Please reconsider and issue a refund for the unused portion of the service.
Thank you for your time and understanding.
Paul
