Why does it say "You are using Teamviewer in a commercial setting" but i do not

dragondusk

Screenshot 2025-08-23 005442.png

i only use it for my gf and my devices , nothing more nothing less

can this please stop

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AttilaB

yeah… found that option. Thanks… just wish I didn’t have to do this randomly. Aways happens when you are actually trying to help/use it.

dragondusk

seems currently the only way is to:

Submit a reset request
- TeamViewer has an official form where you can appeal false commercial use detection.
- Go to: TeamViewer Reset Form https://www.teamviewer.com/reset
- Fill in your name, email, and the affected TeamViewer ID(s).
- They will review and reset your account to “personal use” if approved.

dragondusk

exactly the same
i can control my other device for like 1-2 min then i get disconnected

is this what u get as a loyal user of the app for years and years?

AttilaB

I have the same issue… I have been using this app for a long time to help out a few family members with their "IT issues". It has been working find but from time to time, the application starts thinking that I use it in a "commercial setting". Latest of this started to happen about 2-3 weeks ago. Please explain the steps to remove this message as it only allows for a few seconds of connection and is asking me to upgrade. thanks