Login Issue on macOS

tiestovm

Faced with the same issue on my new account [removed per Community Guidelines]

 
I'm not able to sign in. Getting the same error.
There is some text in log:
2025-10-15 15:50:01.028 src/modules/Logging/logging.ts:43 - [100]: Logging subsystem initialized
2025-10-15 15:50:01.080 src/App.tsx:42 - [100]: isNativeClient: false
2025-10-15 15:50:01.080 src/App.tsx:43 - [100]: clientOS: Unknown

I'm using macOS 15.6.1 (24G90)

The cache has been cleared. Chrome is being used as a default browser. The device has been restarted.

Chisa_R

Hi @tiestovm,

Welcome to the TeamViewer Community 😀

Thank you for sharing all the details!

First, could you please update TeamViewer to the latest version?

💡 On macOS, you can do this by opening the TeamViewer app, clicking Help in the top menu bar, and selecting Check for New Version.
After updating, please restart TeamViewer and try logging in again.

If the issue persists, could you try logging in via the web client on your Mac?
You can use this link: TeamViewer Web Login
👉 This helps us determine whether the issue affects both the desktop app and the web version.

If you're also unable to log in via the web client, please try logging in from a different device.
👉 This will help us identify whether the issue is specific to your Mac.

Let me know which login methods worked and which didn’t—we’ll take it from there 😄

Best regards,
Chisa