I have a licence but my account shows Free Version

I have had a rolling licence for about 5 years, not really used it much in the last couple but now I need to and when I login to my account it shows Free Account even though I have renewed my licence on 9 September. How can I add the licence number as the original activation link is over 5 years old?

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Ying_Q

Hi @JEMBusiness,

Thank you for visiting the TeamViewer Community for help!

We are sorry to hear that the license was not reflected on your account correctly and as expected. As the TeamViewer license action has been transitioned away from license key activation, and this issue involves licensing, we strongly recommend contacting the Customer Support Team for direct help on license activation and account-related matters.

We hope everything gets resolved smoothly, and you’re always welcome back to the Community for discussion and support!

Best,

Ying_Q

JEMBusiness

Your subscription is already activated. Please make sure you use the correct account, or contact our support.