paid for account not shown

chris_

In September of this year I paid for a fall year subscription for team viewer and payment has been acknowledged
I have been using team viewer successfully since the creation of this account until today
remote login is now spat out after a short period of time as if it was a free account
I have checked my account and it does indeed show that it is a free account notwithstanding that I have paid for a full year
I have tried to telephone support but apparently notwithstanding that this is a business assistance tool team viewer closes on a Sunday

I have attempted to get assistance through the website but this sends me in circles and I believe that this is because it believes that my account is a free account which does not have the benefit of technical support

This lack of ability to be able to contact support in such a fundamental problem is causing concern and is leading us to believe that perhaps team viewer is not up to the job
I can appreciate that in line with modern firms customer support is expensive and therefore should be limited but to provide no simple mode of assistance in such a simple problem beggars belief

Has anyone suffered a similar problem and has anyone any suggestion as to how I could possibly contact technical support to resolve this very simple problem which if not resolved prevents me from utilising the programme and therefore leads me to believe that it is a waste of money should therefore be cancelled

Hope that you can assist

chris_

Team Viewer

CMR/Team Viewer

08 December 2025

[removed per Community Guidelines]

Dear Sirs

Re: Team Viewer- Robinson Wills and Probate

E Mail address: [Removed per Community Guidelines]

In September of this year we paid for a full year subscription for team viewer and payment has been acknowledged

We have been using team viewer successfully since the creation of this account until last week

Remote login is now spat out after a short period of time, as if it was a free account

We have checked our account and it does indeed show that it is a free account notwithstanding that we have paid for a full year

We have tried to telephone support but apparently notwithstanding that this is a business assistance tool, team viewer closes on a Sunday

Upon telephoning customer support this morning we were informed that assistance was not available for this paid for account

We do not require technical support. We require your accounts department to show the existence of a paid for service and for that service has been reinstated

We have attempted to obtain assistance via your website but this sends us in circles as I believe that this is because your records show that this is a free account and therefore one which does not benefit from any support

This lack of ability to be able to contact team viewer with regard to such a fundamental problem is causing concern and is leading us to believe that perhaps team viewer is not viable

We can appreciate that in line with modern firms, customer support is expensive and therefore should be limited but to provide no simple mode of assistance , with regard to such a simple problem, beggars belief

We ask that this problem is addressed immediately and that our account amended to show a paid account and that once more remote access is possible without time restrictions as now exists

If the simple problem cannot be quickly resolved by team viewer, we can see no reason why our account should continue and we would ask for full reimbursement

We hope however that this email will be sent to the relevant department and the necessary action taken to rectify this account

Yours faithfully

CM Robinson

CM Robinson Wills and probate

Email address: [Removed per Community Guidelines]