How to terminate the licence

AV1234

I have received a debt collection letter regarding an old TeamViewer license. I do not have any login credentials, an active email address, or any other access to the account associated with this license.

I would like to terminate the license, but I am unable to do so because I cannot log in and I have no information about the account, apart from the debt collection letter itself.

I have attempted to contact your support via chat and phone, but I have not been able to reach anyone.

Please advise how I can terminate the license and resolve this matter under these circumstances.

ElifG

Hello @AV1234,

Welcome to TeamViewer Community!

Thank you for reaching out to us and the details you have provided.

The cancellation requests must be submitted via a ticket. Here is the guidance from our Knowledge Base: All about subscription. Please read the section How and until when can I cancel my subscription? To open a ticket, your license must have been activated on your account.

If you manage to find any detail/information about your account, please try reaching out to our colleagues in Customer Support again via here: Customer Support They will then help you with the cancellation request.

However, if you have any issues while reaching out to Customer Support, please send me the purchase email and your invoice number by messaging me privately, as these details should not be shared publicly.

Hope these were helpful! Please let us know how it goes.

Wishing you a nice day!

Best,

Elif