Users locked out after downgrade from Tensor to Corporate – SSO enforced

MCITHELP

We downgraded our license from TeamViewer Tensor to TeamViewer Corporate.
SSO was previously enforced.

After downgrade, the SSO settings are no longer visible in the Admin Console, but SSO enforcement is still active on the backend.

Result: all users are locked out and cannot log in using email/password, while I (admin) can still access the Management Console.

We do not have budget to upgrade back to Tensor.

Please remove SSO enforcement from our company account so users can log in with standard TeamViewer authentication.

Thank you.

Ying_Q

Hi @MCITHELP,

Thank you for reaching out to us in the Community for help!

For help on Single Sign-on, we strongly advise you to contact the TeamViewer Support Team for direct assistance. If you have already contacted us via chat, call or ticket, please wait for a reply from the support agent for further discussion and instructions.

Feel free to visit the support forum again anytime!

Best,

Ying_Q