Hi TV Team,
We have single user account (paid - i have customer no. and invoice no. and pac licence to provide if needed) that isnt receiving a verification email, we have a new laptop device setup for the user (which we cant give to her yet) and have installed teamviewer onto it but we cannot get this new installation to login or verify as no email is received.
We have added @teamviewer.com to our O365 whitelisted domains and have proven emails are received by other email addresses fine from @teamviewer.com, so we know emails from @teamviewer.com are being alllowed ok. I can also confirm emails in general are being received to the email address in question just fine too. so her email account is good.
We get to the screen where it says "We sent an email to xxxxx@zzzzz .com with a link to add this device to your list of trusted devices." but it never gets to us. I have also checked the mail flow on O365 side and searched for emails from @teamviewer.com and to the user within time frames we tired and the search results doesnt even show the email hitting our mail server side, it is as if her email address is on a block list or something simlare at your end and needs allowing.?
Can i please get some assistance with this, as it doesnt seem like we can get phone support with this licence and any steps i take to take anyfuther via chat or sumbitting a ticket require me to go through the email verification process which is obviously not working, so i go around in a loop.
Can i please msg someone directly with any required infomation you need to get some assistance?
Kind Regards,
Garry
